Articles

 Accounts Receivable across locations

Question: One of my client found issue as follow. They have three locations. They generated...

 Adjustments that can be printed line item based?

Question:Can we have the adjustments that can be printed line item based?This way it is less...

 Attachment Size Restrictions

Question:Client has a couple of 1mb files that do not appear to be uploading to Goggle S3. Is...

 Batch Payments missing some accounts

Question: For the past two weeks I have noticed batch payments are not applying payments to all...

 COPY RECORD/PASTE RECORD functions

You have to enable the copy/paste using RPP.First, add the record that you want to enable...

 Charge Rule Warning

Question: Is there any way to suppress? Answer: If you mean only that message the answer is...

 Credit Card Chip Readers

Question:Any insight on a card reader that supports chips and is compatible with APM?...

 Database Groups

Question:Where and how are database groups typically used?Answer: In the above example the “ERB”...

 Error launching PM for the first time

***TIP***If you receive an error when trying to run a new instance of the PM client for the first...

 Insurance Card Scanners

You only need the hardware. To install it you will need to download the driver from the...

 Integration Handler

Question:When sending an Appointment message, the SCH record has in segment 25 either “Booked” or...

 Keeping ICD-10 codes current

Here is the procedure for updating. It is highly recommend this not be run while users are doing...

 Last Seen Date

Question:What logic sets the Last Seen Date?Answer:Based on the most recent charge entry DOS

 Recurring Appointments

Question:I see where we now can schedule recurring events. Did we talk about the ability to...

 Rejected due to the billing group/ G2 box B

Question:There seems to be a hiccup with BCBS medicaid the YIF claims and the clearinghouse. They...

 Reminders Language Feature Request

Question: Any plans for other languages? Spanish?  Who is in charge of new languages?If user...

 Reminders and Multiple Facilities

Question:Can/Do confirmation emails go to the facility email where the appointment was scheduled,...

 Rules Messages

Question:How do I get a rule to show as informational? Warnings and Errors work, but Information...

 Treatment Authorizations Setup

Question: Where do I set up a patient’s treatment schedule, number of visits, codes,...

 Using Models

Question:I had created a model in Claims Processing for electronic claims, using Office Ally as...

 When 2 people are in same record at the same time

Question:This problem is happening to us constantly. As a result, our people are wasting a lot...